Returns Policy Damaged or Faulty Items on Delivery Australia

Boyd will replace any goods that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. To confirm the damage we require a photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

To notify us of the damage please call us on 0409171317 or email us at

Please note that if you do not advise us of damage to the parcel within 48 hours from its delivery, we are unable to assist you further under any circumstance.

Returns Policy for Change of Mind or Incorrect Choice Australia

For exchanges or returns when it comes to a change of mind or incorrect choice, Boyd will happily exchange or refund any undamaged item(s) less delivery fee if they are returned to us within 30 days of making your purchase. When returning this to us you must ensure the product and packaging is returned in the same condition as you received it. This policy applies to customers in Australia only.

Warranty Claims for Faulty Items Australia

At Boyd we know that after sales support is very important and we are available during business hours to assist you with any product related questions or concerns. At Boyd we are authorised stockists of all brands and products that we sell and this means all products have warranties. At Boyd we will do everything we can to help you with your warranty claim and act on your behalf with the brands.

Changing a Processed Order

All processed orders cannot be changed, amended or cancelled once they have been dispatched from our warehouse. Please check your order confirmation email carefully which will be sent to your nominated email address to ensure all information is correct. Should you need to make any changes to your order Boyd must be notified by calling 0409171317 or emailing


The product information contained in this website is provided by Boyd in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.