Terms & Conditions

Boyd & Co aims to make online shopping easier and worry free, simply call us anytime during our business hours to talk to a real person who genuinely loves to wine accessories and to assist you.

Our office is open Monday to Friday 9:00am – 5:00pm AEST. Garry can be reached on 0409 171 317. If you are unable to telephone us during business hours you can also email us at sales@boydansco.com.au, alternatively leave us a message on the mobile and we will call you back at the earliest convenience.

We endeavour to respond to all emails and enquiries same business day.

Privacy and Security

To complete an order via our website, it is necessary for us to obtain specific customer information for it to be processed. We require the customer’s full name, address for billing and delivery purposes, day time phone number, email address and product preferences.
Boyd takes our customers’ privacy seriously and has taken all of the appropriate measures to ensure with confidence that any information given to us by our customers is securely protected.
For security reasons, we do not store any banking or credit card information. We respect the sensitivity of customers’ personal information and will never share their details with any other organisation.

Delivery Information

At Boyd we always endeavour to have your package delivered on time. If you do need your package urgently, please do not hesitate in calling us so that we can arrange for it to be sent out urgently for you.

Under no circumstances does Boyd ever warrant that it will meet a particular delivery date or time. For information regarding delivery times, please visit our Delivery Info page. Delivery timing will depend on the service you select at checkout.

If you are not home at the time delivery is attempted, a calling card will be left. It is your responsibility to follow the instructions on the calling card within a reasonable time frame. Instructions will be either to arrange a convenient time for re-delivery or collection from your local post office.

A failure to not deliver on-time does not constitute a failure on the part of Boyd. Boyd employs trusted delivery partners including Australia Post.

Returns Policy Damaged or Faulty Items on Delivery Australia

Boyd will replace any goods that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. To confirm the damage we require a photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

To notify us of the damage please call us on 0409171317 or email us at sales@boydandco.com.au

Please note that if you do not advise us of damage to the parcel within 48 hours from its delivery, we are unable to assist you further under any circumstance.

 

Returns Policy for Change of Mind or Incorrect Choice Australia

For exchanges or returns when it comes to a change of mind or incorrect choice, Boyd will happily exchange or refund any undamaged item(s) less delivery fee if they are returned to us within 30 days of making your purchase. When returning this to us you must ensure the product and packaging is returned in the same condition as you received it. This policy applies to customers in Australia only.

Warranty Claims for Faulty Items Australia

At Boyd we know that after sales support is very important and we are available during business hours to assist you with any product related questions or concerns. At Boyd we are authorised stockists of all brands and products that we sell and this means all products have warranties. At Boyd we will do everything we can to help you with your warranty claim and act on your behalf with the brands.

Changing a Processed Order

All processed orders cannot be changed, amended or cancelled once they have been dispatched from our warehouse. Please check your order confirmation email carefully which will be sent to your nominated email address to ensure all information is correct. Should you need to make any changes to your order Boyd must be notified by calling 0409171317 or emailing sales@boydandco.com.au.

Disclaimer

The product information contained in this website is provided by Boyd in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.

Terms and Conditions

By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Boyd & Co may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The products and services offered for sale by Boyd and Co are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Boyd and Co does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay in Australia. Additional charges may apply to orders shipped internationally and are the sole responsibility of the customer.

Boyd and Co reserves the right to cancel orders placed at any time provided a full refund is granted to the customer. Order cancellation includes and is not limited to an incorrect pricing display on the website.

All discount coupons must be redeemed in-line with the terms & condition as stated on the email offer sent to your nominated email address. Discount coupons do not apply to any order delivered outside of Australia. Strictly no exceptions. 

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Orders that are found to be fraudulent will be prosecuted to the fullest extent the law allows.

In the case of any chargeback by the credit card issuer or bank after any purchase, the customer agrees to repay the full amount of their purchase (including shipping) including the full amount of the imposed chargeback fee.